Refund policy

30-Day Money-Back Guarantee

Consumer Trend Journal offers a 30-day money-back guarantee on eligible physical products ordered through our checkout. You may request a return within 30 calendar days after the order is delivered, including if you change your mind.

How to request a return

Contact support@consumertrendjournal.com within 30 days of delivery. Include your order number and the items you want to return. If an item arrived damaged, defective, or incorrect, include a description and photos if possible. We will provide return instructions and the correct return destination. Do not mail returns to our registered business address unless we specifically instruct you to do so.

Return conditions

You may open and inspect products as reasonably necessary to evaluate them. Please return products in reasonable condition, including all included components, and package them securely. Deliberate damage or misuse is not covered by this voluntary guarantee. Nothing in this policy limits consumer rights that cannot legally be waived.

Refunds

After we receive and review an eligible return, we refund the eligible amount to the original payment method. We aim to process approved refunds within 5–10 business days. Your bank or card issuer may require additional time to post the credit.

Return shipping and paid shipping upgrades

For change-of-mind returns, you pay the cost of shipping the return unless we agree otherwise in writing. If we sent the wrong item or the item arrived damaged or defective, we will provide a reasonable remedy and cover eligible return costs. Optional paid Priority Shipping charges are not refunded for change-of-mind returns once the order has shipped, except where applicable law requires otherwise.

Promotional bundles and free items

For promotional bundles such as Buy One, Get One Free or Buy Two, Get Two Free, the offer applies to the qualifying items together. If you return only some items from a promotional bundle, the refund may be recalculated based on the items you keep and the discount originally applied. An item offered free as part of a promotion does not have a separate refund value. You may return the entire eligible bundle within the 30-day period.

Cancellations

To request cancellation, contact us as soon as possible. If the order has not shipped, we will cancel it and refund the payment. If the order has shipped, the return procedure above applies.

Damaged, defective, missing, or incorrect items

If you receive a damaged, defective, incomplete, or incorrect order, contact us promptly at support@consumertrendjournal.com. We will investigate and arrange a replacement, refund, or other appropriate remedy.